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The modern customer has been conditioned to reject experiences that are not incredibly well engineered, with little to no friction. This poses a problem for security teams, as not only must their identity verification systems be secure, but they must also acquiesce to the needs of the customer.
In this whitepaper, Okta compiles an array of case studies showing the efficacy of their services when utilized by organizations such as, JetBlue, TAL, Heal and more. Access the full whitepaper to discover the potential customer service benefits of an enhanced identity service.