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Recent years have seen the acceleration of digital transformation initiatives from manufacturers through channels such as eCommerce and social commerce across multiple industries.
Many have felt pressure to maximize convenience and speed regardless of where their company operates or manufactures its goods and services. However, they risk remaining frozen with an outdated and incomplete view of their customers, and more prepared competitors could potentially beat them out.
This article offers an in-depth look at the current state of digital transformation and the way it’s changing CX, offering potential solutions that you use to differentiate yourself amongst the crowd. Access the article to learn more.