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The digital transformation has brought on an expectation for organizations to update their communications systems. 64% of businesses believe that customers should always have the option to talk to an agent, 60% agree that phones systems are an urgent investment priority, and 61% plan to get rid of fixed landlines as soon as possible.
Despite this, many companies are unsure of where to begin their updates and know nothing about solutions such as cloud communication platforms.
This guide offers a view of the current communication platform landscape, providing the benefits and risks of switching over and important factors to consider before making the shift.
Browse your copy of the guide to learn more.