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Gartner has estimated that knowledge-based authorization (KBA) accepts up to 60% of criminals while rejecting up to 30% of legitimate customers, with 61% of all fraud losses being traced back to the contact center. Fraudulent actors are leveraging the human component found in call centers to discover information that will help compromise accounts.

To prevent this, a unique balance is required. Call centers must be able to vet for fraud, but not so much that they become unusable for legitimate clients.

Keep reading to learn about voice biometrics, and how they help filter fraud without jeopardizing customer experience.

Vendor:

Daon

Posted:

Jul 15, 2022

Published:

Jul 15, 2022

Format:

HTML

Type:

Resource