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93% of contact center agents work from home at least one day a week. With this push towards supporting remote work as a genuine longer-term alternative, comes an expectation for “work from anywhere” solutions that will enhance the agent experience.
Despite this fact, many organizations still have technology, productivity, and trust concerns, as well as issues with effective communication.
This Inner Circle report provides an in-depth investigation into key solutions for remote and hybrid contact centers, offering a view into the reality of implementing and using these technologies, as well as the best practices for improving employee and customer satisfaction.
Download your copy to learn more.
- Vendor:
- RingCentral
- Posted:
- Jun 30, 2022
- Published:
- Jun 30, 2022
- Format:
- Type:
- Analyst Report
