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Contact center employee turnover rates have increased and it’s not because of what’s on their paystubs. Employees want work where they believe they’re making a difference, they know their contributions are valued, and they feel equipped and supported for whatever comes their way. And they need leaders who understand that.
This guide provides an in-depth look at the best practices for leading an agent-centric contact center which can help you grow your team’s productivity, elevate their satisfaction and deliver exceptional customer experiences at scale with a couple of easy steps.
Read through your copy to see the full list of methods and learn how you can improve employee satisfaction in your organization.
- Vendor:
- RingCentral
- Posted:
- Jul 6, 2022
- Published:
- Jul 6, 2022
- Format:
- Type:
- eBook
