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While many companies have customer satisfaction and agent performance data at their disposal, most don’t have a comprehensive strategy for customer experience (CX) analytics.
It’s crucial for CX leaders to adopt a lifecycle approach which involves identifying metrics, gathering data, analyzing it, and taking action in order to reap all possible benefits. But it can be difficult to know where to begin.
This Metrigy study that focuses on the metrics gap in CX data offers an inside look at where companies are falling short on measuring customer experiences, with solutions on how to fix these shortcomings.
Access the report to see the state of the CX market and learn how you can improve CX for your company.