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With 1 in 4 US adults owning a smart speaker, 70% agree that they will replace visits to a store or bank with their voice agent within three years’ time. But as consumers continue to get help from their voice agents, they also prefer to have self-service options when contacting a business for service. While meeting these demands can seem formidable, intelligent virtual agents (IVAs) can help.

IVAs are automated, self-service applications that can perform all kinds of tasks for customers, with skills like speech recognition, natural language processing, text-to-speech, and more. Check out this e-book to learn more about the capabilities of IVAs and see how you can implement them in your organization today.

Vendor:
Five9
Posted:
Jul 6, 2022
Published:
Jul 6, 2022
Format:
PDF
Type:
eBook

This resource is no longer available.