AI-based virtual agent: Optimize your IT service desk
74% of onsite employees and 80% of remote employees choose phone as their top method for IT help, according to a 2022 study from Gainpoint.
These rates are too high leaving employees dissatisfied at a time when employee experience is paramount.
How can you improve employee experience for your organization while supporting an efficient IT service desk?
Read this whitepaper to explore several case studies and understand how Espressive Barista, an AI-based virtual agent, is designed to increase employee satisfaction and productivity.