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The customer experience is no longer secondary to the product or service. Customers are interacting across a wider array of channels, with expectations for highly personalized interactions that anticipate and solve their needs—not just shorten their wait times.

To compete in this changing environment, enterprises need a simple, scalable contact center solution that can adjust to the changing needs of customers in real-time while enabling easy and natural engagement.

Access this e-book to learn about 3 of the biggest CX challenges today, how AI and ML solutions can help you overcome them, and more.

Vendor:

Amazon Connect

Posted:

Jun 15, 2022

Published:

Jun 16, 2022

Format:

HTML

Type:

eBook