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Unified customer search is a complex data architecture problem for large financial institutions. A connected view of all relevant customer information is important for multiple functions – customer service, marketing, legal, operations – but that information is housed in multiple primary systems that deliver specific services.
The lack of a connected view typically results in related pain points that could otherwise be avoided by connecting the data. Read on to understand how you can increase your data agility to enable unified customer search and create value for your business and customers.