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Historically, call centers have been synonymous with long wait times and antiquated processes, contributing to poor reputations and negative customer experiences.

But with more customers expecting 24/7 digital and virtual support, successful organizations are choosing to invest in a modern customer experience approach. As a result, contact centers must quickly build a cohesive experience.

Explore this e-book to learn why the future of contact centers relies on enabling a personalized, data-driven, and proactive experience for the customer while opening up new revenue opportunities for the business.

Vendor:

Zendesk

Posted:

Jun 3, 2022

Published:

Jun 4, 2022

Format:

HTML

Type:

eBook