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In the era of hybrid work and the Great Resignation, more workers than ever consider work-life balance and schedule flexibility the most important factors when considering whether to take— and stay in—a job.
In fact, 9 in 10 people want flexibility in where and when they work, according to the EY 2021 Work Reimagined Employee Survey. And with customer expectations on the rise, it’s vital that contact centers keep their agents happy.
Access this white paper to learn how contact center leaders can utilize new technologies like AI to tap into the flexibility that has made the gig economy so appealing, creating a win-win situation for agents and the organization.