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Consumers have shifted their focus, creating service gaps and silos that encumber the flow of digital-first experiences. Providing great customer service across the customer journey requires more than optimizing the traditional inbound call flow.

Explore this e-book to learn about 4 must-know customer experience trends that, when approached correctly, can help you meet your customers wherever their journeys begin, including:

• The impact of instant gratification on expectations
• The increasing importance of service agent experiences
• And 2 more

Vendor:

NICE CXone

Posted:

May 27, 2022

Published:

May 27, 2022

Format:

HTML

Type:

eBook