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The world of customer experience (CX) has shifted, with expectations for fast and effective digital service rising, and most customers now preferring self‐service to live agent assistance.

As customer expectations for instant gratification become the norm, digital transformation is imperative for brands to stay competitive. However, self-service channels often lack the technologies needed to meet customers where they want in the digital world.

Access this white paper to learn:

• Why the shift to AI-powered self-service is essential
• About critical success factors when deploying self-service solutions
• Strategies for selecting the right CX partner
• And more

Vendor:

NICE CXone

Posted:

May 26, 2022

Published:

May 26, 2022

Format:

HTML

Type:

White Paper