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Every year, Shared Services and Outsourcing Network (SSON) publishes an annual industry report that sheds light on an updated landscape of the Shared Services industry. 

 

In Global State of the Shared Services and Outsourcing Industry for 2022, SSON again surveyed thousands of SSO and GBS practitioners from around the globe to understand how the Shared Services industry has adapted to meet the new challenges of the post-pandemic world riddled with automation and remote work. 

 

Read this report to learn about:

  • The Transformation of Service Delivery and Operating Model
  • The Changing Future of Work & Workforce
  • Process Performance Optimization 
  • Automation and Digitization Trends Defining 2022
  • And more 
Vendor:
ServiceNow
Posted:
May 16, 2022
Published:
May 17, 2022
Format:
HTML
Type:
Analyst Report

This resource is no longer available.

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