Why CX agility must be a top priority for leaders in retail
When it comes to forging the path to customer loyalty and profitable business growth, CX has become the only long-term differentiator retailers can rely on to grow and succeed.
But retailers must constant juggle multiple central objectives: from maintaining operating margins and monitoring product availability to raising brand recognition, along with ensuring customer satisfaction. This is especially difficult amidst supply chain shortages, rising prices, and more, but the answer is agility.
Access this report to learn about the role of agile CX programs in helping retailers keep up with shifts in buyer behavior and discover 5 key building blocks needed to cultivate a top-notch CX program.