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A well-run IT help desk is no longer a "nice to have" but a "must-have" for many organizations. Most help desks have been called on to handle an exploding number of requests and meeting these competing demands is a tall order.
That is what is pushing many CIOs to reconsider their current IT support model - turning to outsourcing as an easy, cost-effective way to help. With this, companies can quickly achieve the cost optimization, process maturity, tools, resources, and expertise they need to sustain the highest level of end-user support.
In this article, you’ll learn 10 great tools on how to achieve the value your business needs with help desk outsourcing.