What customers say about conversation and messaging

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Consumer preferences about how and when they want to connect with brands continues to evolve. Our new report on a study of 5,000 customers worldwide shows surprisngly strong acceptance of conversational messaging and other advanced techniques based on text messages. It's yours free for taking our short survey on your contact center purchase plans.

Learn how AI is making a big difference by making messages smarter and much more personalized. Consumers are happy to be contacted to repurchase a routine product, for example. They say they prefer using a chatbot to human interactions. But this report also explains when and why human staff are a vital piece of the puzzle. Learn how consumers are also increasingly enthusiastic about in-message purchase and payment. Just take our brief survey and the report is yours, now.

May 4, 2022
May 4, 2022

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