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Insurance customers’ expectations are evolving as digital natives become the main working force.

To avoid losing contact with their direct markets/clients, insurers must leverage technology to align with new requirements for 24 x 7 omnichannel availability, and contextual and personalized services, while demonstrating commitment to environmental issues.

Access this IDC report to learn more about market trends impacting insurers & discover how providers can support their highly qualified staff (knowledge workers) with new technologies such as Big Data analytics, machine learning, predictive models, and more to ultimately improve customer experiences.

Vendor:

Fujitsu

Posted:

May 4, 2022

Published:

May 4, 2022

Format:

HTML

Type:

Analyst Report