Contact center platform research report: Why RingCentral comes out on top
One of the world’s most innovative research firms, Metrigy, recently conducted it’s global “Customer Experience MetriCast 2022” research study.
This comprehensive look at the voice industry takes a deep dive into what they see as the number one global provider when it comes to contact center platforms. These platforms are the communications core of all customer engagement technologies. Whether your business is a leader in using AI, or only requires basic call routing, you’ll learn about what Metrigy sees as the top provider for the industry.
These awards are determined both by customer response, and measurable business success. Curious as to who they consider number one? Read more to find out.