Troubleshooting metrics: The role of mean time to innocence
When you experience an Internet or network outage, for whatever reason, what metrics can you use for troubleshooting?
This white paper outlines how “mean time to innocence” (MTTI) can be used to measure the amount of time it takes from detection to prove that the problem is not caused by products, tools, or systems the party is responsible for.
Read on to explore:
- Where MTTI exists in the troubleshooting lifecycle
- Tools that can remove MTTI from an enterprises’ troubleshooting response
- And more