Service experience evolution and the answers your enterprise needs
Service is playing a more critical role than ever in the relationship between an organization and its customers; historically an afterthought, enterprises are now turning to service experience as a means of driving new revenue streams.
In this IDC analyst report, Program Director Aly Pinder covers the pressing challenges surrounding modern enterprise service experiences. From the roadblocks preventing discrete manufacturers from providing consistent service to the key performance indicators of customer-centric service organizations, Pinder has the answers that your enterprise needs.
Check out the report to find out how the aftermarket has become the driver of differentiation and value in today's market.