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The shared services operating model has been around for years. But its successor, the global business service model (GBS) has transformed it from a back-end, low cost service to a new model that improves performance and lowers costs.
Organizations cannot transform the way they deliver services using dated technology and processes. To drive digital transformation requires speed, scale, and deep insights.
Read on to learn more about GBS and how to leverage it to improve the flexibility and agility of your company’s services.