Key contact centre technology trends for UK retailers

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In the UK retail and distribution sector, the effectiveness of the contact centre is crucial to ensure customers across direct mail, in-store, and e-commerce channels are happy.

While digital and automated support is more key to success than ever, it can be difficult to know which contact centre technologies are really needed to keep up with the competition.

Access the latest UK Contact Centre Vertical Markets: Retail & Distribution report from Contact Babel to gain key insights, including:

  • Trends in size, structure, and growth of retail contact centres
  • How contact centres within the retail sector benchmark against the larger contact centre industry
  • Technology adoption trends within retail call centres
Vendor:
Genesys
Posted:
Apr 5, 2022
Published:
Apr 5, 2022
Format:
HTML
Type:
White Paper
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