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Communications Service Providers (CSPs) operate in a demanding environment and must work to overcome inefficient legacy systems and out of date processes that slow down the order management process and limit customer experiences.

By utilizing AI and machine learning, CSPs can improve the speed and scale of their pricing estimates, order fulfillment, and billing to provide an enhanced, seamless experience from end to end. But without the right partner, embracing these technologies is a huge challenge.

Read on to learn how ServiceNow and IBM can help CSPs deliver streamlined workflows and faster customer response without overhauling existing infrastructure.

Vendor:

ServiceNow

Posted:

Apr 8, 2022

Published:

Apr 8, 2022

Format:

HTML

Type:

Case Study