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Vibrant Credit Union was committed to providing an increasingly digital and customized member experience for its customers.

But their contact center platform lacked integration with their video solutions, creating friction for both agents and members, and the platform’s reporting capabilities were often inaccurate.

Access this case study to learn how Vibrant partnered with Five9 and Microsoft Teams to improve first-call resolution, enhance reporting capabilities, and more.

Vendor:
Five9
Posted:
Apr 2, 2022
Published:
Apr 2, 2022
Format:
HTML
Type:
Case Study

This resource is no longer available.