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The fix-it-now attitude of most modern customers often causes immense frustration among hotlines and consultants who are either uninformed or too detached from the customer's problems and needs.

Rule-based chatbots have commonly been utilized to address this challenge, but they are restricted by manually entered responses within decision trees. Enter AI Virtual Assistants, which continuously learn and grow over time, improving the user experience as they become more exposed to conversations.

Vendor:
Aisera
Posted:
Apr 2, 2022
Published:
Apr 2, 2022
Format:
HTML
Type:
White Paper

This resource is no longer available.