CX: Key trends & emerging technologies you should know
It’s now vital to understand how consumers prefer to interact with a business and what they value in a customer experience. By monitoring the top trends in the CX function, including key strategic priorities and the leading CX challenges executives are facing today, business leaders can stay ahead.
The State of Customer Experience report provides global survey results including insights from 2,629 consumers and 690 CX executives across multiple industries around the world.
Download your copy now to explore the key trends in personalization and how consumers are using social media to advocate for the companies that provide excellent service.