BMC Helix ITSM
Today’s Service Management is human-driven and highly resource intensive. ITSM systems and processes are still manual, inaccurate, and slow, resulting in higher costs and lower productivity. Enterprise companies are migrating workloads to the cloud in order to spend less time on upgrades and achieve the flexibility to add compute power on demand.
Service Management as a category is being disrupted by technologies like artificial intelligence (AI) and machine learning (ML), chatbots, and the Internet of Things (IoT), which are all driving drastic changes in how enterprises will provide services in the future. Savvy business leaders are jumping in headfirst and applying these technologies to solve real business challenges and get a competitive edge in the market. Take a short survey and read our free whitepaper now to get ahead today!