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Kaiser-Permanente is one of the nation’s largest health care providers, supporting its members through a network of individualized contact centers. Digital signage across multiple centers ran on separate, siloed systems, potentially compromising the consistency of the leaderboard performance stats that managers and agents depended on to provide members with efficient service. Complicating matters further, COVID soon forced many contact center workers to go remote. This would immediately deprive them of access to the on-premise displays of critical data they need.

Download this case study to explore how a virtual call center keeps Kaiser Permanente’s commitment 24/7.

Vendor:

Korbyt

Posted:

Mar 16, 2022

Published:

Mar 21, 2022

Format:

HTML

Type:

Case Study