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For financial service institutions, how can you prevent cross-channel fraud while enhancing the customer identity experience across mobile, web, and contact center interactions?
In this case study, a top-10 U.S. bank adopted a holistic identity platform to protect the contact center and its other digital channels, while improving the user experience in contact center interactions.
Dig into this case study to learn how they realized the following benefits:
- Reduced average handle time by 25-45 seconds
- Higher customer satisfaction with live agents and interactive voice response (IVR)
- And 2 more