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Live chat is rapidly becoming the way businesses get things done. However, even though chat is more efficient than phone calls, rising workloads mean that service desk agents still can’t keep up.

Virtual agents are an intelligent conversational experience for your users that gives them answers to common questions and helps them resolve routine issues faster. Customers and employees get what they want faster, making each deflection an opportunity to increase satisfaction.

Download this eBook to explore how you can deliver better service for less with ServiceNow Virtual Agent.

Vendor:

ServiceNow

Posted:

Mar 10, 2022

Published:

Mar 10, 2022

Format:

HTML

Type:

eBook