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AI and automation are key parts of building responsive, valuable customer experiences—but implementation can be challenging, and mistakes can feel fatal.
By following the 4 pillars of successful AI, you can dodge the roadblocks and successfully add AI to your customer experience toolkit.
Access this short e-book to learn more about these 4 pillars and discover how AI-augmented customer experiences are creating value around the world, with results including:
- Pattern matching between agents and customers
- Better conversational AI
- Predictive actions that are integrated into each customer’s journey