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Sabio’s Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.

With Sabio’s IC&A, contact centers can collect data to help them:

  • Build rich insights to help support business decisions
  • Achieve fewer dropped calls
  • Connect customers to the right agent the first time
  • Route more calls to self-serve
  • & more

 Watch this video to learn more about the solution.

Vendor:
Sabio
Premiered:
Feb 12, 2022

This resource is no longer available.