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Sabio’s Intent Capture and Analysis (IC&A) uses Google Cloud’s Contact Centre AI to uncover reasons for calls into the contact centre.
With Sabio’s IC&A, contact centers can collect data to help them:
- Build rich insights to help support business decisions
- Achieve fewer dropped calls
- Connect customers to the right agent the first time
- Route more calls to self-serve
- & more
Watch this video to learn more about the solution.