This resource is no longer available

Product Madness, one of the leading digital social casino games providers, knew that keeping customers happy was core to their business.

But their unwieldy Net Promoter Score (NPS) survey program prevented true visibility into player satisfaction and its lack of integration with customer contact solutions made insights difficult to act on.

Access this case study to learn how moving to Alchemer enabled them to quickly deploy customizable surveys, process responses, and act on insights to better support company initiatives from improving retention to ensuring responsible game play.

Vendor:

Alchemer

Posted:

Apr 26, 2022

Published:

Apr 26, 2022

Format:

HTML

Type:

Case Study