How Alchemer helped Product Madness upgrade their NPS survey

Cover Image

Product Madness, one of the leading digital social casino games providers, knew that keeping customers happy was core to their business.

But their unwieldy Net Promoter Score (NPS) survey program prevented true visibility into player satisfaction and its lack of integration with customer contact solutions made insights difficult to act on.

Access this case study to learn how moving to Alchemer enabled them to quickly deploy customizable surveys, process responses, and act on insights to better support company initiatives from improving retention to ensuring responsible game play.

Vendor:
Alchemer
Posted:
Apr 26, 2022
Published:
Apr 26, 2022
Format:
HTML
Type:
Case Study
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