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The current way of conducting system monitoring and curating SLAs fail in their ultimate goals. With monitoring often done at a component level, broad complaints about system performance are nearly impossible to track down. While SLAs are oriented on IT metrics and are only tenuously focused on business goals.

The use of digital experience monitoring (DEM) tools and XLAs can help ensure applications are optimized for employees by providing an employee-centric view of how they experience technology.

Access this Gartner report to explore how to improve your digital workplace strategies.

Vendor:

Lakeside Software

Posted:

Jan 10, 2022

Published:

Jan 10, 2022

Format:

HTML

Type:

Analyst Report