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A premium jewelry company was seeking an interactive and engaging way to recommend gift ideas for Valentine’s Day as part of its overall digital campaign. But in the past the firm had struggled to manually respond to customers’ inquiries.

After implementing Quiq’s Conversational AI platform, the jeweler enabled prompt handling of customer interactions and leveraged a conversational shopping feature on Facebook Messenger that made personalized gift recommendations for customers.

Download this case study to discover how the Quiq smart conversation technology helped relieve the burden placed upon customer service during this busy season and led to a 40x ROI.

Vendor:

Quiq

Posted:

Dec 15, 2021

Published:

Dec 16, 2021

Format:

HTML

Type:

Case Study