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When massive floods caused damage and disruption in West Virginia, a retail pharmacy opened a mobile trailer to serve patients whose pharmacy access had been impacted.

To spread the word as fast as possible and help patients get needed prescriptions more quickly and safely, the pharmacy partnered with Intrado to rapidly contact all patients that picked up prescriptions in the area in the past 90 days.

Explore this case study to discover how their proactive communications strategy enabled this pharmacy to meet patient needs and ultimately turn an emergency into an opportunity to improve the customer experience.

Vendor:

Intrado

Posted:

Dec 22, 2021

Published:

Dec 23, 2021

Format:

HTML

Type:

Case Study