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Explore this case study to discover how a financial services company improved the user experience during money transfers made by phone and across web touchpoints by partnering with Intrado to analyze their call volume and implement an automated IVR option that led to a jump in self-service success, savings in agent costs, and more.

Vendor:

Intrado

Posted:

Dec 16, 2021

Published:

Dec 17, 2021

Format:

HTML

Type:

Case Study