This resource is no longer available
As the real-time interaction management (RTIM) market evolves with emerging automation technologies, the ability to deliver enterprise data and decisioning scalability, enrich cross-channel experiences, and orchestrate journeys aligned with brand strategies will dictate which providers lead the pack.
To help B2C marketers discern which RTIM provider is right for their needs, Forrester researched 13 vendors against 30 criteria that indicate the strength of their current offerings, strategy, and market presence.
Download this comprehensive report to learn how each provider measures up.