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At many enterprises, Microsoft Teams has become a business-critical hub for meetings, chat, and content collaboration. But what’s next?
Looking to get even more value from this platform, these enterprises are exploring how to customize it to their needs. Adding in voice calling is often a first step, with contact center integration a natural follow-on.
The end result? A single communications and collaboration platform that knocks down the walls between business users and contact center agents.
Read this white paper to explore how to integrate these features into your Teams deployment for maximum value.