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Inefficient legacy processes and systems, combined with silos of data and technology, are still common obstacles to frictionless operations in the claims department of an organization.
As a result, claims staff still spend more time than they should on manual tasks, such as handling data and documentation.
This report examines the results of a survey undertaken by Blue Prism and Intelligent Insurer in 2021, looking at how technology informs the strategic priorities of an insurance business, and the changes claims departments expect to see moving into 2022.
Download now to uncover key findings.