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A university was outsourcing their call center and chat platform operations, but during peak seasons like enrollment and exam periods, these solutions couldn’t keep up with demands and they struggled to direct students to the correct representatives.

In response, the university sought an in-house cloud-based call center that would help them manage inquiries at scale while minimizing additional costs.

Download this case study to discover how Alotech’s cloud-base contact center helped this university improve their student support, streamline their multi-location workflows, and reduce the need for future updates.

Vendor:

Call Center Studio

Posted:

Dec 15, 2021

Published:

Dec 16, 2021

Format:

HTML

Type:

Case Study