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Customers are much more likely to engage with brands that meet their conversational needs—in fact, one survey found that over 75% of US consumers said receiving a text message was the fastest way to reach them for important updates and purchases.
But what does a quality conversational solution look like?
According to LivePerson, there are several common features of these tools:
- These tools are automated
- Result in improved productivity of your agents
- Create omnichannel experiences
- And more
Download this e-book today to learn everything you need to know about conversational customer engagement solutions, from the essential technical building blocks to the ultimate value of these solutions in production.