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Customers are much more likely to engage with brands that meet their conversational needs—in fact, one survey found that over 75% of US consumers said receiving a text message was the fastest way to reach them for important updates and purchases.

But what does a quality conversational solution look like?

According to LivePerson, there are several common features of these tools:

• These tools are automated
• Result in improved productivity of your agents
• Create omnichannel experiences
• And more

Download this e-book today to learn everything you need to know about conversational customer engagement solutions, from the essential technical building blocks to the ultimate value of these solutions in production.

Vendor:

LivePerson

Posted:

Dec 6, 2021

Published:

Dec 7, 2021

Format:

HTML

Type:

eBook