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For companies looking to improve their customers’ experiences, understanding and mapping the customer journey is a great way to find opportunities for improvement that other measurements might have missed. But this process can be overwhelming, and stepping into the customers’ shoes is a unique process from business to business.

Explore this digital toolkit to find a 10-step guide to customer journey mapping, an interactive workshop to inform your teams, as well as downloadable templates and tips for getting started.

Vendor:

Top Desk

Posted:

Dec 7, 2021

Premiered:

Dec 7, 2021

Format:

HTML

Type:

Virtual Environment