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According to analyst group Research in Action, the current focus for Enterprise Service Management (ESM) is on enabling employees to deliver excellent customer services from back-end systems to front-end services.

As the demand for effective ESM strategies continues to grow based on the changing business climate, the market – and its offerings – are rapidly evolving to address shifting priorities. Read this report to learn:

  • Why ESM is an essential part of an organization's digital transformation
  • Why ESM is a requirement for IT and business teams servicing employees collaboratively in the “next normal”
  • The top global vendors
  • How intelligent and contextual automation deliver value
  • And more
Vendor:
Micro Focus
Posted:
Dec 2, 2021
Published:
Dec 2, 2021
Format:
HTML
Type:
Analyst Report

This resource is no longer available.