This resource is no longer available
A pizza chain has its phones constantly ringing for orders, meaning that consistently high-quality customer communications are crucial to the company’s success.
Unfortunately, as the chain expands, their on-premises legacy phone systems begin to deliver a poor customer experience.
Namely, they’re unreliable, difficult to scale and lack the advanced call routing the company needs to manage overflow during high call volume periods.
Read this case study to learn why the chain chose Vodafone as their new communications partner.