6 best practices for remote contact centers

Best Practices For Remote Contact Center Agents

Cover

A work-from-home contact center model offers many benefits, including:

  • improved work/life balance
  • higher employee engagement
  • increased customer satisfaction
  • reduced attrition rates
  • and lower infrastructure costs

But equipping remote agents with the right tools to succeed from home can seem daunting and potentially costly. Explore 6 best practices that can help ensure your employees are sufficiently prepared, supported, and managed to excel in remote environment, in this whitepaper.

Vendor:
Avaya
Posted:
Dec 1, 2021
Published:
Nov 9, 2021
Format:
PDF
Type:
White Paper
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