This resource is no longer available
By now, most organizations have at least started on a digital transformation journey. IT operations must adapt to these changes as well.
While IT collects plenty of metrics on system and application availability and health such as CPU utilization, input/output requests per second (IOPS), network throughput and mean-time-to-resolution (MTTR), IT’s value now lies in translating those metrics into measurable business outcomes.
Download this white paper to learn how to reorient your thinking when it comes to business/customer-centric metrics.